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General Terms and Conditions

Published by: MarketerIT s.r.o.
Issued on: 30.7.2024
Valid from: 1/8/2024

MarketerIT s.r.o. issues general business terms and conditions (hereinafter referred to as “GTC”), which govern the basic rules of the business relationship between the Company and the Customer when purchasing an ATMvoucher or through contractual partners.

1. Basic provisions

1.1 The company MarketerIT s.r.o. ID number: 50772619, registered office: Cez ohrady 738/33, Trenčín 91101 registered in the Commercial Register of the Commercial Court of Trenčín, section: Sro, insert no. 34490/R (hereinafter referred to as Merchant).

1.2 General terms and conditions represent the terms of provision and use of ATMvoucher services.

1.3 They regulate the relationship between the Merchant and the Customer who has expressed interest in the services provided by the Merchant via ATMvoucher.

1.4 If the Customer does not agree with any part of these GTC, the order/registration will not be made.

      2. Interpretation of terms

      2.1 Carrier – a legal or natural person providing the transportation of letter items on the basis of a contractual relationship

      2.2 Customer – a natural or legal person who, by filling out and sending the order form, agrees to the GTC and uses the services provided via ATMvoucher

      2.3 Contract – the business relationship between the Merchant and the Customer, which was created by creating an order form.

      2.4 AML Law – Law no. 297/2008 Coll. on protection against the legalization of income from criminal activity and on protection against the financing of terrorism and on the amendment of certain laws. Slov-Lex

      2.5 GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons in the processing of personal data and on the free movement of such data, which repeals Directive 95/46/EC (General Data Protection Regulation) and Law no. 122/2013 Coll. on the protection of personal data and on the amendment of certain laws. Nariadenie – 2016/679 – EN – GDPR – EUR-Lex

      3. Contract documentation

      3.1 In addition to the General Terms and Conditions, the Merchant issues the prices for the services provided and for the actions associated with the purchase.

      3.2 The customer undertakes to always be properly familiar with the General Terms and Conditions that apply to the specific service provided.

      4. Purchase of an ATMvoucher

      4.1 Purchase of an ATMvoucher via the web interface The purchase of a voucher is considered completed and equipped when all the following operations have taken place:

      The customer fills out the Order Form on the ATMvoucher.com website, the customer is obliged to fill in all the necessary data (marked with an asterisk *):

      • Indicating the value of the voucher and the number of pieces
      • Method of payment
      • Method of delivery

      By sending the Order Form After sending the Order Form, the order is processed by the Company and the customer is subsequently informed via email about the next procedure.

      4.2 Purchase and realization of Vouchers through the contractual partner ATMVOUCHER

      4.3 The purchase of a Voucher is considered completed and completed when all the following operations have taken place:
      • by selecting the appropriate button in the voucher machine
      • reading and confirming the affidavit
      • answer whether or not he is a politically exposed person
      • read and confirm the GTC
      • selection of Voucher value
      • QR code of the email, scanning of the wallet
      • depositing money
      • transaction confirmation

      After completing the above steps, the Customer is sent an email with an already valid Voucher. )
      Vouchers can be purchased in the value of:
      • Custom Voucher – The customer chooses the value of the Voucher.
      • Default values ​​of 5 EUR, 10 EUR, 20 EUR, 50 EUR, 100 EUR, 200 EUR and/or 500 EUR

      The period of validity of the Voucher is 6 months from the date of purchase, the same applies to vouchers ordered as in point 4.1

      5. Rights, obligations and responsibilities of the Merchant

      5.1. The Merchant undertakes to carry out identification and verification according to the appropriate care in relation to the Customer according to the AML Act, and reserves the right to request from the Customer the data specified in Art. 7 of these GTC

      5.2. The Merchant undertakes to carry out the Customer’s instructions with professional care.

      5.3. The merchant undertakes to process and collect personal data for the fulfillment of the stated purpose in accordance with the GDPR

      5.4. The merchant is not responsible for damages and losses caused as a result of the decision of the court, police and other state authorities, nor for damages and losses incurred by the Customer as a result of changes in legal regulations

      6. Rights, obligations and responsibilities of the Customer

      6.1. The customer agrees to the collection, storage and processing of personal data in accordance with the GDPR and the AML Act contained in the Merchant’s order form for the purpose of buying and selling cryptocurrencies

      6.2. The customer acknowledges that the provision of personal data is voluntary, but if it is personal data that the Merchant requires for the identification and verification of the client according to Art. 8 of these GTC, their provision to the Merchant is a condition for the transaction to take place

      6.3. The customer undertakes to provide the Merchant with true information and data, in connection with the use of services and the identification of those interested in the services, he also undertakes not to provide any false information during the transaction

      6.4. In order to ensure the proper provision of services, the Customer is obliged to inform the Merchant without undue delay about:

      a) changing your identification data
      b) any facts that may make the Customer a Person with a special relationship to the Merchant (e.g. a member of a statutory body),
      c) changes in the facts determining the status of a Politically Exposed Person,
      d) loss of documents identifying the Customer

      6.5. At the Merchant’s request, the Customer is obliged to prove and document the origin and source of the funds, as well as to notify the Merchant of all information and prove the facts that the Merchant is obliged to ascertain, including documenting the purpose and nature of the relevant transaction according to the AML Act.

      6.6. Authenticity and correctness of submitted documents. The trader acts in confidence in the authenticity and truthfulness of the documents, documents and information provided, while he is not obliged to accept them if he has justified doubts about them

      6.7. The customer undertakes to pay the purchase price in accordance with the delivered payment instructions and in the manner specified in the order

      7. Customer identification and submission of documents

      7.1. If the Customer decides to use the ATMvoucher services, he is obliged to provide the required information that is in accordance with the facts:

      • Name and surname of a natural person alt. Business name/name of legal entity
      • Social security number, date of birth alt. ID number
      • Permanent residence alt. headquarters
      • A valid email address
      • Bank account in the form of IBAN
      • Telephone contact
      • Proof of identity
      • Any other documents and data that the merchant considers necessary

      7.2. The trader is a person liable in accordance with the AML Act, as amended, and reserves the right to identify the Customer – interested in the purchase or sale of cryptocurrencies according to Section 7 of the said Act, in the manner specified in Section 8 of the said Act. For this purpose, the Merchant reserves the right to request the following data from Customers:

      • Name and surname of a natural person alt. Business name/name of legal entity
      • Social security number, date of birth alt. ID number
      • Permanent residence alt. headquarters
      • A valid email address
      • Bank account in the form of IBAN
      • Telephone contact
      • Proof of identity
      • Any other documents and data that the merchant considers necessary

      7.3. The Merchant also reserves the right to demand from the Customer (interested in purchasing an ATMvoucher) proof of a valid identity card or other identity card, proof of the existence of a legal entity and a document proving the identification of a person authorized to act on behalf of a legal entity and other documents required under the AML Act.

      7.4. The identification of the customer is carried out in accordance with the AML law and in accordance with the internal directive of the merchant, according to the instructions of the Merchant, by mutual communication between the Merchant and the Customer after placing the order before sending the advance invoice to the customer.

      7.5. The merchant will refuse to carry out the transaction with the customer if:

      • the Customer refuses to undergo identification
      • if identification cannot be carried out for another reason
      • if he has doubts about the truth of the information provided by the customer
      • if he has doubts about the authenticity of the submitted documents

      7.6. Customers – those interested in ATMvoucher services use their real names and surnames alt. Business name/address and undertake to provide true information. In connection with the use of services and the identification of those interested in the services, customers undertake not to provide any false information when making a transaction.

      7.7. The merchant is entitled to determine the scope of the required documents and information. As part of its obligations arising from legal regulations, the Merchant is authorized to carry out repeated identification and control of the Customer in order to fulfill its information obligation, to ascertain and process data about the Customer, to keep records of the data obtained in this way, all in accordance with the contractual arrangements and valid legal regulations.

      7.8. The Merchant is obliged to maintain the confidentiality of information concerning the Customer. To persons other than the Customer, the Merchant may communicate information regarding the Customer only if this is permitted by general legal regulations, or if the Customer has given her permission to do so

      7.9. Provision of Article 7.8. does not apply in the event that the provision of personal information is requested by an authorized body of the state administration.

      7.10. According to § 19, the merchant, as a person obliged under the AML Act, is obliged to process and store all information about the Customer for the duration of the contractual relationship and 5 years after the termination of the contractual relationship.

      8. Protection of personal data

      8.1. The merchant processes personal data in accordance with the GDPR.

      8.2. The customer agrees to the collection, storage and processing of personal data contained in the merchant’s order form for the purposes set out below. This consent is granted for all data contained in the said form:

      • Name and surname of a natural person alt. Business name/name of legal entity
      • Social security number, date of birth alt. ID number
      • Permanent residence alt. headquarters
      • A valid email address
      • Bank account in the form of IBAN
      • Telephone contact
      • Proof of identity

      8.3. The customer is aware of his rights in terms of the GDPR

      8.4. All customer data provided in the form, as well as all data provided by the customer, including personal data, are collected and processed by the merchant exclusively for the purpose of carrying out transactions in accordance with the GDPR

      8.5. The trader declares that he will collect personal data for the fulfillment of the specified purpose and process them in accordance with the purpose for which they were collected. Employees of the trader or other natural persons who process personal data on the basis of a contract with the trader and other persons are obliged to maintain confidentiality about personal data, even after the termination of employment or work.

      8.6. The provision of personal data is voluntary, however, if it concerns personal data required in the order form and the provision of data required for customer identification in accordance with Art. 8 of these GTC, their provision to the merchant is a condition for the transaction.

      8.7. A customer who has successfully made an ATMvoucher purchase or via the web interface agrees that the merchant is entitled to send him any email messages, especially information about news and opportunities he offers.

      9. Delivery of shipments and mutual communication

      9.1. Delivery of Shipments is carried out by the Merchant either to the Customer’s permanent address, via a registered e-mail address or telephone number. If the Customer and the Merchant agree on another method of communication, then the delivery of the parcels is carried out in this agreed upon manner.

      9.2. The customer can raise questions via the client phone line, via chat or the ticketing system. All communication options are listed on the Merchant’s website.

      9.3. Shipments sent by post intended for the Merchant must be delivered to the address of the Merchant’s headquarters, unless the Merchant notifies the Customer otherwise.

      9.4. Shipments sent via electronic mail are considered delivered the moment the relevant system used to transmit the shipment confirms its successful sending.

      10. Application of applicable law

      10.1. The trader is entitled to change the content of the General Terms and Conditions as a result of changes in legislation or circumstances affecting his activity. If the Customer does not agree with the change of GTC, he has the right to withdraw from the contract.

      10.2. Withdrawal from the contract does not have to be justified in this case, but must be made in writing and delivered in accordance with the provisions of Article 10.

      10.3. ATMvoucher General Terms and Conditions and all their changes are subject to the legal norms of the Slovak Republic. The General Terms and Conditions will be governed and interpreted in accordance with the legal regulations of the Slovak Republic.

      10.4. Any dispute that arises between the customer and the Merchant will be resolved amicably by the disputing parties, otherwise all disputes that arise are subject to the jurisdiction of the relevant courts of the Slovak Republic.

      10.5. The supervisory authority is the Slovak Trade Inspection:

      SOI Inspectorate for the Trenčín Region, Hurbanova 59, 911 01 Trenčín

      tel. no. 032/6400 109, http://www.soi.sk

      10.6. Another form of possible dispute resolution is the ODR platform:

      https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SK